rm777 Terms & Conditions

Introduction

These Terms and Conditions ("Terms") govern your access to and use of the rm777 platform, website, and all associated services operated under the domain rm777.ws (collectively, the "Platform"). These Terms constitute a legally binding agreement between you ("Player", "User", "you") and rm777 ("we", "us", "our", "the Company"). By accessing the Platform, placing a bet, depositing funds, claiming a bonus, or otherwise using any feature of rm777, you acknowledge that you have read these Terms in full and agree to be bound by them.

These Terms should be read together with rm777's Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference into these Terms. If there is any conflict between these Terms and any other document on the Platform, these Terms shall prevail unless expressly stated otherwise. rm777 reserves the right to update these Terms at any time. Continued use of the Platform following any update constitutes acceptance of the revised Terms.

Key Terms at a Glance

The following highlights summarise the most important aspects of using rm777. They do not replace the full Terms — please read all sections below.

Eligibility

To be eligible to open and use an rm777 account, you must satisfy all of the following conditions at the time of registration and at all times thereafter while your account remains active:

• You must be at least 21 years of age. This is a strict minimum and is enforced through KYC identity verification at registration. There are no exceptions.
• You must be registering as an individual on your own behalf. Corporate, shared, or proxy registrations are not permitted.
• You must not already hold an active rm777 account. Each individual is permitted one account only.
• You must provide accurate, truthful, and complete information during registration and keep that information current throughout your use of the Platform.
• You must not be using the Platform for any fraudulent, money-laundering, or otherwise unlawful purpose.

rm777 reserves the right to request supporting documentation to verify any eligibility criterion at any time. Failure to provide satisfactory documentation within a reasonable period may result in account restriction or closure. Eligibility determinations made by rm777 are final.

Account Registration and Security

Registration Process

To register an rm777 account, you must provide a valid Bangladesh mobile number, a chosen password, and any additional information requested during the KYC process. By submitting your registration, you warrant that all information provided is true, accurate, and complete. rm777 may decline any registration at its sole discretion without being required to give a reason.

• You are responsible for maintaining the confidentiality of your rm777 login credentials, including your mobile number and password.
• You must not share your rm777 account credentials with any third party for any reason whatsoever.
• You are fully responsible for all activity that occurs under your rm777 account, whether authorised by you or not.
• If you suspect that your rm777 account has been accessed without your authorisation, you must notify rm777 support immediately via live chat.

KYC Verification

All rm777 accounts are subject to Know Your Customer (KYC) verification. rm777 may request identity documentation at registration, before processing a withdrawal, or at any other time. Acceptable KYC documents include a valid Bangladesh National Identity Card (NID) or passport. rm777 may also require proof of address and/or proof of payment method ownership. Accounts that do not complete KYC verification within the required period may have withdrawal functionality restricted until verification is complete.

Account Closure by Player

You may request closure of your rm777 account at any time by contacting rm777 support via live chat. Prior to closure, any pending withdrawal requests will be processed in the normal manner, subject to completion of KYC verification. Any active bonuses at the time of closure that have not met their wagering requirements will be forfeited. rm777 will process a closure request within a reasonable timeframe following receipt.

Deposits and Withdrawals

Deposits

All deposits into your rm777 account must be made through the payment methods currently supported by the Platform. At the time of publication, supported methods include bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The following deposit conditions apply:

• The minimum deposit amount is ৳ 500 per transaction. There is no maximum deposit limit unless otherwise communicated to a specific account for responsible gaming purposes.
• Deposits must be made from a payment account registered in your own name. rm777 does not accept deposits from third-party accounts.
• rm777 does not charge fees on deposits. Any fees charged by your payment provider are solely your responsibility and are not reimbursed by rm777.

Withdrawals

Withdrawals from your rm777 account are subject to the following conditions:

• Withdrawals are only available to accounts that have completed full KYC verification. Unverified accounts may deposit and play but cannot withdraw funds.
• The minimum withdrawal amount is ৳ 500 per request. Withdrawal requests below this threshold will not be processed.
• Standard withdrawal processing time is within 15 minutes for KYC-verified accounts using bKash, Nagad, or Rocket. Processing times may be extended in exceptional circumstances or during peak periods.
• Withdrawals must be made to a payment account registered in your own name and matching the payment method used for the corresponding deposit where possible.

Bonuses and Promotions

rm777 offers bonuses and promotions to registered players from time to time. All bonuses are subject to the specific terms communicated at the time the offer is made available. In the event of any conflict between a promotion's specific terms and these general Terms, the promotion-specific terms shall prevail for that promotion only. rm777 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice.

Wagering Requirements

All bonus funds are subject to wagering requirements (rollover) before they may be withdrawn as real money. The wagering requirement applicable to each specific bonus is stated in the individual promotion terms. General conditions applicable to all bonuses unless promotion-specific terms state otherwise:

• Bonus funds and real money funds are held in separate balances. Real money is used first on all bets.
• Only bets placed using eligible games count towards wagering requirements. Games may be weighted differently — full details are in each promotion's specific terms.
• Any withdrawal request while a wagering requirement is outstanding will result in the forfeiture of the associated bonus funds.
• rm777 reserves the right to void bonus claims or winnings derived from bonuses where it determines that a player has abused the bonus system or has used prohibited strategies.

Free Spins

Free spins awarded as part of a promotion are subject to the wagering requirements stated in the applicable promotion terms. Winnings from free spins are credited as bonus funds and must meet the applicable wagering requirement before being converted to withdrawable real money. Free spins that are not used within the validity period stated in the promotion terms will expire without replacement.

Gameplay Rules

All games available on rm777 are supplied by licensed third-party game studios. The rules governing each individual game are those of the supplying studio and are displayed within the game interface. In the event of a discrepancy between the result displayed on your device and the result recorded on rm777's servers, the server-side result shall be the definitive and binding record. rm777 is not liable for any interruptions to gameplay caused by network issues, device failures, or other factors outside of rm777's direct control.

• Bets placed and confirmed cannot be cancelled. Players are responsible for checking bet details before confirmation.
• In the event of a game malfunction or technical error that affects the outcome of a bet, rm777 reserves the right to void the affected bets and return stakes to the players concerned.
• Sports betting markets may be suspended or settled early at rm777's discretion in the event of exceptional circumstances affecting the relevant event.
• Maximum winnings on a single bet or spin may be capped. Applicable limits are stated in individual game or promotion terms.

rm777 is not liable for any interruptions to gameplay caused by network issues, device failures, or other factors outside of rm777's direct control. Players experiencing technical issues during gameplay should contact rm777 support immediately and retain any relevant screenshots or transaction references.

Responsible Gaming

rm777 is committed to promoting responsible gaming. The following tools are available to all account holders and may be activated by contacting rm777 support via live chat:

• Deposit limits: set a daily, weekly, or monthly cap on the amount you can deposit into your rm777 account.
• Session time reminders: receive automatic alerts after a set period of continuous play.
• Cooling-off period: temporarily suspend your account for a defined period of 24 hours, 7 days, or 30 days.
• Self-exclusion: permanently close your rm777 account. Self-exclusion is irreversible and takes effect immediately upon confirmation.

Players who feel that their gambling may be causing harm to themselves or others are strongly encouraged to use these tools and to seek independent help. rm777 fully supports any player's decision to use responsible gaming tools and will not impose any waiting period or obstacle to activating deposit limits, cooling-off periods, or self-exclusion. For more information, visit our Responsible Gaming page.

Prohibited Conduct

The following conduct is strictly prohibited on rm777. Violation of any of these prohibitions may result in immediate account suspension, forfeiture of all balances, and reporting to relevant authorities where applicable:

• Registering more than one account, or assisting another person to register using your identity or payment details.
• Using bots, automated software, artificial intelligence tools, or any non-human means to interact with the Platform or gain an advantage in any game.
• Engaging in any form of collusion with other players to manipulate game outcomes, including in live casino or sports betting markets.
• Exploiting any technical error, system vulnerability, or software bug to gain funds, credits, or any advantage on the Platform.
• Depositing funds derived from illegal activity, or using rm777 in any manner connected with money laundering, fraud, or any other criminal activity.
• Providing false or misleading information at registration, during KYC, or at any other time when information is requested by rm777.

rm777 employs active fraud detection systems. Accounts flagged by these systems may be suspended pending investigation without prior notice. rm777's determination as to whether prohibited conduct has occurred is final and binding.

Account Suspension and Termination

rm777 reserves the right to suspend, restrict, or permanently close any account at any time for any of the following reasons:

• Breach of any provision of these Terms or any promotion-specific terms.
• Failure to complete KYC verification within the required period.
• Suspected fraud, money laundering, or prohibited conduct as described in these Terms.
• At rm777's sole discretion for operational, legal, or regulatory reasons, including but not limited to changes in applicable law.

In the event of account closure due to a breach of these Terms or prohibited conduct, rm777 is not obligated to return any funds remaining in the account. Where closure occurs for operational reasons unrelated to player misconduct, any verified real-money balance (excluding bonus funds) will be returned to the player via their registered payment method following satisfactory completion of KYC verification.

Limitation of Liability

To the fullest extent permitted under applicable law, rm777 and its officers, directors, employees, agents, and partners shall not be liable to you or any third party for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your access to or use of the Platform, including but not limited to loss of winnings, loss of data, service interruption, or any other loss or damage caused by technical faults, network failures, or circumstances beyond rm777's reasonable control.

rm777 makes no warranty that the Platform will be available at all times, error-free, or free from interruption. rm777 will use reasonable efforts to maintain Platform availability and to restore service promptly in the event of unplanned outages. Scheduled maintenance will be communicated to players in advance where reasonably practicable.

Intellectual Property

All content on the rm777 Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the property of rm777 or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial gaming purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, or exploit any content from the Platform without rm777's prior written consent.

Privacy and Data

rm777 collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to rm777's collection, processing, and use of your personal data as described in the Privacy Policy. rm777 applies 256-bit SSL encryption to all data transmissions on the Platform. rm777 will never sell your personal data to third parties for marketing purposes. For full details of how rm777 handles your data, including your rights under applicable data protection law, please review the Privacy Policy available at /privacy-policy.

Amendments to These Terms

rm777 reserves the right to amend these Terms at any time. When Terms are amended, rm777 will update the "Last Updated" date at the top of this page. For material changes, rm777 will endeavour to provide reasonable notice to active account holders via the contact details registered on their account, though rm777 is not obligated to do so in all circumstances.

Your continued use of the rm777 Platform following the publication of any amendment constitutes your acceptance of the amended Terms. If you do not accept any amendment to these Terms, you must immediately cease using the Platform and may request account closure as described in Section 5 of these Terms.

Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. In the event of any dispute between you and rm777 arising from your use of the Platform, rm777 encourages you to contact support in the first instance. rm777 will endeavour to resolve disputes informally and in good faith. Any dispute that cannot be resolved informally may be referred to binding arbitration in accordance with applicable rules. rm777's decisions on gameplay disputes, account actions, and bonus determinations are final unless demonstrably erroneous.

Contact Us

If you have any questions about these Terms and Conditions, or if you need assistance with your rm777 account, please contact rm777 support. Support is available 24 hours a day, 7 days a week including Bangladesh national holidays. Our support team will respond to your query typically within 5 minutes via live chat. Contact us at: